Virtual Gift Card Customer Terms and Conditions
Please carefully read these terms and conditions. By accessing this site, you agree to be bound by the legal terms and conditions hereinafter. If you do not agree to these legal terms and conditions, do not access this website.
In order to purchase virtual gift cards displayed on this website you will be requested and sometimes required to enter certain information, which includes credit card and related payment and billing information. In the act of providing such information, you warrant that it is both current and accurate. The act of making a purchase (even under consideration that the electronic signoff is somehow avoided), confirms that you agree to pay all charges incurred by yourself or users of your credit card.
Merchant reserves the right to refuse an order for any reason. Virtual gift cards can be redeemed at any of Merchant’s stores [or website] per their rules and limitations of usage. Virtual gift cards are never valid for prior purchases. Purchases with Merchant that go beyond the value of your virtual gift card will be the responsibility of the customer.
Customers are responsible for notifying Merchant if a virtual gift card has not been received within one (1) week of the date that the delivery notification was sent.
If you wish to add a personalized message to a virtual gift card, simply type your message in the ‘Message’ field on the Gift Card preview. Personal messages are limited in length to the space provided on the Gift Card. There is no additional charge to include a personalized message. You shall not use any personalized message that is inappropriate, offensive or otherwise objectionable and will be solely responsible for any losses, damages, costs or claims associated with the personalized message.
Delivery information and requirements for virtual gift card purchasers
Orders of virtual gift cards are subject to a process that compares purchaser information provided on the website with information about the purchaser provided by his/her financial institution. In the event of a discrepancy, your virtual gift card order may be delayed until it can be corrected.
If the date you want a virtual gift card delivered has passed and you have not received confirmation that the virtual gift card was sent, please contact Customer Support.
We are not responsible for virtual gift cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please verify to ensure that the email address of the recipient is correct and contact Customer Support if you believe the recipient did not receive his/her virtual gift card.
Reasons for Failed Deliveries
If you have confirmed the recipient’s email address but the virtual gift card has not been viewed within a reasonable period after the requested delivery date, the most common reasons why the delivery may have failed are as follows:
Recipient’s firewall blocked the email
Spam filter blocked email or routed it to a bulk/spam folder
Email inbox is over size limit
Invalid email address
If a spam filter is blocking virtual gift card emails from getting to an inbox, the email options will need to be modified so that virtual gift card emails are not considered spam. If you need further assistance, please contact Customer Support.
Lost or Stolen Cards/Certificates
Virtual gift cards lost or stolen after having been received will be replaced so long as the card or certificate is still unused within the Merchant’s system, and it is possible to revoke the previously issued card. Virtual gift cards will not be replaced if lost or stolen without the purchaser’s confirmation email and proof of payment. Virtual gift cards have cash value and must be safeguarded accordingly.
If your gift card or certificate has been reported lost or stolen and has been used within the Merchant’s system, an investigation will be conducted. Merchant may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please contact us.